Terms of Service

This page mirrors https://fi.bstore.eu/policies/terms-of-service

Last updated: 7 May 2025

OVERVIEW
Welcome to bstore.eu, operated by SIA "BSO GROUP". The terms "we", "us" and "our" refer to SIA "BSO GROUP" (registration No. 44103124095, VAT No. LV44103124095, legal address: Engures iela 1-2, Jūrmala, LV-2016, Latvia; operational address: Dzelzavas iela 120G, Rīga, LV-1021, Latvia; email: info@bstore.eu; phone: +371 24820328). SIA "BSO GROUP" operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). bstore.eu is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age (the age of majority in Latvia and the European Union). If you are a minor (under 18), your parent or legal guardian must read and agree to these Terms on your behalf. Under GDPR Article 8, children under 16 may not consent to personal data processing without verified parental consent.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
For Consumers: All goods sold to consumers carry a statutory 2-year legal guarantee of conformity from the date of delivery, as required by EU Directive 2019/771. Goods must be fit for their intended purpose, of satisfactory quality, and as described. These rights are non-waivable and cannot be excluded by any other clause in these Terms. If goods are non-conforming, consumers may request repair, replacement, price reduction, or refund.

For Business Buyers: We do not warrant that the appearance or quality of products will meet your expectations or be the same as depicted in our store. Products are sold for professional use; you are responsible for assessing suitability for your specific purpose.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. SIA "BSO GROUP" reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until SIA "BSO GROUP" confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting. Consumers retain their statutory 14-day right of withdrawal from the date of receipt of goods, regardless of order status — see our Refund Policy for details. Business Buyer Definition: You are a Business Buyer if you are: (a) a registered company, partnership or legal entity; (b) a self-employed person or sole trader purchasing for business purposes; or (c) purchasing with a valid EU VAT identification number. Business Buyers acknowledge that statutory consumer rights (including the 14-day withdrawal right under CRD 2011/83/EU) do not apply to their purchases. If you are uncertain of your classification, you will be treated as a consumer.

Order Cancellation — Business Buyers: Cancellation after order acceptance requires our prior written agreement. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 
Resale of our products for commercial purposes without our prior written consent is not permitted. If you are a Business Buyer, you represent that you are purchasing for your own professional or business use.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. All prices displayed on bstore.eu include applicable VAT (21% Latvian VAT, or your country's VAT rate if you are located in another EU member state — the correct rate is applied at checkout in accordance with EU OSS regulations). Shipping costs are calculated and shown in the cart before order confirmation. Customers outside the EU may be subject to import duties and taxes, which are the buyer's responsibility.
VAT for Business Buyers (Reverse Charge): If you are a VAT-registered business in another EU member state, your purchase may qualify for intra-EU supply VAT exemption under EU VAT Directive 2006/112/EC, Art. 138. Enter your valid EU VAT identification number at checkout — we will validate it via VIES and apply 0% VAT where applicable. You are responsible for accounting for VAT under the reverse charge mechanism in your jurisdiction.

VAT for Business Buyers (Intra-EU Reverse Charge): If you are a VAT-registered business in another EU member state, your purchase may qualify for intra-EU supply VAT exemption under EU VAT Directive 2006/112/EC, Art. 138. Enter your valid EU VAT identification number at checkout — we will validate it via VIES and apply 0% VAT where applicable. You are responsible for accounting for VAT under the reverse-charge mechanism in your jurisdiction.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Risk of loss or damage to goods passes to you when you, or a third party designated by you (other than the carrier), physically take possession of the goods. We remain responsible for goods lost or damaged in transit before delivery.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by SIA "BSO GROUP", its affiliates or licensors and are protected by Latvian and EU copyright and intellectual property law.
These Terms permit you to use the Services for lawful purposes. You may: (a) view and download product information for personal or business reference; (b) share product links; (c) post genuine reviews and testimonials; (d) use accessibility tools and browser extensions for your personal use.

You must not: (a) reproduce, distribute or commercially exploit our product catalog or website content without prior written consent; (b) scrape or systematically extract data without permission; (c) reverse-engineer the website or underlying software.

Fair Use: You retain the right to quote, review, criticise and create fair-use commentary under applicable EU copyright law (Directive 2001/29/EC, Art. 5). We will not enforce IP claims against lawful fair-use activity including genuine product reviews and testimonials.

GDPR Data Rights: You may download your personal data and request its deletion in accordance with GDPR Articles 15–17, notwithstanding any other restriction in this section. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of SIA "BSO GROUP", Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by SIA "BSO GROUP".
The names, logos, product and service names, designs, and slogans of bstore.eu are trademarks of SIA "BSO GROUP" or its affiliates or licensors. You must not use such trademarks without the prior written permission of SIA "BSO GROUP". Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
[NOTE TO MERCHANT: This section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]
bstore.eu is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with SIA "BSO GROUP". By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SIA "BSO GROUP", including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SIA "BSO GROUP".

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy  for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish and display such Feedback for the purposes of operating and promoting our Services. This license does not permit us to sell or sub-license your Feedback to unaffiliated third parties for their independent commercial use. You may withdraw your consent for further use of personally identifiable Feedback by contacting info@bstore.eu; withdrawal does not affect prior use. We comply with applicable law regarding removal of manifestly unlawful content — upon receipt of a valid legal notice we will promptly investigate and act. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct manifest typographical errors in product descriptions or pricing before you complete checkout.

For Consumers: Once your order is confirmed, we may cancel it only if: (a) the product is genuinely out of stock and a suitable alternative cannot be offered, or (b) you agree to cancellation. In such cases we will notify you promptly and refund in full within 14 days. Your statutory withdrawal and conformity rights under EU Directive 2019/771 remain fully unaffected.

For Business Buyers: We reserve the right to cancel orders due to genuine stock unavailability, manifest pricing errors (e.g. a €1,000 item priced at €1.00), or your material breach. We will notify you without unreasonable delay.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm SIA "BSO GROUP", Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use bots, spiders, scrapers, or automated data-gathering tools to access the Services without prior written permission, except: (i) standard search engine crawlers respecting robots.txt; (ii) accessibility tools such as screen readers; (iii) your own account management tools acting on your own behalf under Section 14 (Agent Terms); or (iv) where a valid data processing agreement under GDPR Art. 28 is in place. AI agentic tools must comply with Section 14; or (f) interfere with, bypass, or circumvent security controls, rate-limiting, authentication, robot exclusion headers, or other access measures. We reserve the right to suspend, disable, or terminate your account if we determine that you have violated any part of these Terms. For Business Buyers with recurring purchasing arrangements, we will provide written notice of the alleged violation and allow 5 business days to cure before suspension, except in cases of active security threats or fraud.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) at any time. For consumers, termination will be with reasonable notice except in cases of serious breach. For Business Buyers with one-off purchases, termination of account access may occur without notice at our discretion. For Business Buyers with recurring or ongoing purchasing arrangements, we will provide 30 days' written notice of termination without cause. Termination for cause (material breach, fraud, legal violation) may occur with immediate effect and written notification. You will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

EU AND LATVIAN CONSUMER RIGHTS SAVINGS CLAUSE: Nothing in this Section 16 excludes or limits any rights you have as a consumer under applicable EU or Latvian law, including your rights under EU Directive 2019/771 on the sale of goods (legal guarantee of conformity), the EU Consumer Rights Directive 2011/83/EU, or the Latvia Consumer Rights Protection Law. The disclaimers in this Section apply to the fullest extent permitted by law and do not affect your statutory consumer rights. If you are a consumer, your statutory rights remain unaffected.

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
FOR BUSINESS BUYERS AND SERVICES: EXCEPT AS EXPRESSLY STATED BY SIA "BSO GROUP", THE SERVICES AND ANY INFORMATION PROVIDED ARE OFFERED 'AS IS' AND 'AS AVAILABLE', WITHOUT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

FOR CONSUMERS PURCHASING GOODS: GOODS SOLD TO CONSUMERS ARE SUBJECT TO THE STATUTORY 2-YEAR LEGAL GUARANTEE OF CONFORMITY UNDER EU DIRECTIVE 2019/771. THE 'AS IS' DISCLAIMER DOES NOT APPLY TO PHYSICAL GOODS SOLD TO CONSUMERS AND DOES NOT AFFECT YOUR STATUTORY RIGHTS. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY

EU AND LATVIAN CONSUMER RIGHTS SAVINGS CLAUSE: Nothing in this Section 17 limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable EU or Latvian law, including liability under EU Directive 2019/771 and the Latvia Consumer Rights Protection Law. If you are a consumer, your statutory rights remain fully unaffected.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SIA "BSO GROUP", OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless SIA "BSO GROUP", Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. In consumer contracts, any provision found to be an unfair contract term under EU Directive 93/13/EEC or applicable Latvian law shall be void and unenforceable against the consumer, without affecting the remainder of the Terms.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.



SECTION 22A - BUSINESS BUYER TERMS

This Section applies exclusively to Business Buyers (as defined in Section 3) and supplements the general Terms above.

Warranty, Defects & Remedies — Business Buyers

The following terms govern warranty claims and defective goods exclusively for Business Buyers (companies, legal entities, and self-employed persons purchasing for business purposes). These terms take precedence over any other warranty or returns provisions in these Terms of Service for B2B transactions.

1. Warranty Repair as Primary Remedy
For Business Buyers, the primary and preferred remedy for any defect or malfunction discovered during the warranty period is warranty repair. By purchasing as a Business Buyer, you agree that SIA "BSO GROUP" and/or the manufacturer shall first be given a reasonable opportunity to inspect and repair the defective goods. Replacement of goods or refund shall only be considered after the remedies set out below have been exhausted or have demonstrably failed.

2. Repair Attempts Before Replacement or Refund
SIA "BSO GROUP" reserves the right to carry out up to four (4) warranty repair attempts for the same or related defect before a Business Buyer may demand replacement of the goods or termination of the purchase contract. A "repair attempt" is counted as each occasion on which the goods are accepted for warranty service and returned to the buyer following repair.

A Business Buyer may demand replacement of the goods (rather than further repair) only if:
(a) the same defect recurs after four (4) completed repair attempts; or
(b) a repair attempt has not been completed within 45 calendar days of the goods being received at our service centre, and no alternative arrangement has been agreed.

A Business Buyer may demand termination of the purchase contract and a refund only if replacement of the goods is also not possible within a reasonable timeframe (maximum 60 calendar days from the date replacement was requested), or if the goods are determined by a qualified technician to be irreparable.

3. Different or Unrelated Defects
Where separate warranty claims relate to different, unrelated components or defects, each series of defects is assessed independently. Multiple unrelated defects do not cumulatively count towards the four-repair threshold unless a qualified inspection determines that they share a common underlying manufacturing cause.

4. Conditions for Valid Warranty Claim
A warranty claim by a Business Buyer is valid only if all of the following conditions are met:
(a) The goods have been used strictly in accordance with their intended professional purpose, operating instructions, and maintenance requirements;
(b) The defect is not caused by: misuse, overloading, improper installation, modifications by unauthorised persons, use of incompatible accessories, or external damage (e.g. mechanical impact, flooding, electrical surge);
(c) The serial number and manufacturer's label are intact and legible;
(d) The Business Buyer notifies SIA "BSO GROUP" of the defect in writing (email: info@bstore.eu) within 14 calendar days of discovering it, providing a detailed description and photographic evidence;
(e) The goods are delivered to our service address (Dzelzavas iela 120G, Rīga, LV-1021) properly packaged to prevent further damage during transport. Transport costs to our service centre are borne by the Business Buyer; return transport after repair is at our cost.

5. Proof of Defect
In B2B transactions, the burden of proof that a defect existed at the time of delivery lies with the Business Buyer after the first 12 months from delivery. If a defect is reported after 12 months, the Business Buyer must provide a qualified technical assessment (from an accredited service centre or certified technician) confirming that the defect is attributable to manufacturing or materials, and not to wear and tear, misuse, or external causes.

6. Wear and Tear Exclusion
The warranty does not cover normal wear and tear, including but not limited to: upholstery and foam degradation, hydraulic pump seals, castors, adjustable components subject to repeated mechanical stress, decorative surfaces, and consumable parts. Wear and tear is not a defect and does not entitle the Business Buyer to warranty repair, replacement, or refund.

7. Warranty Period
For Business Buyers, the commercial warranty period is 12 months from the date of delivery, unless a longer period is expressly stated in the product description or a separate written agreement. This commercial warranty is in addition to any statutory rights that may apply under Latvian law and does not affect any mandatory statutory provisions applicable to the transaction.

8. No Unilateral Contract Termination for Minor Defects
A Business Buyer may not unilaterally terminate the purchase contract (demand a full refund) on the basis of a defect that: (a) is minor or cosmetic and does not substantially impair the intended use of the goods; or (b) has been remedied or can be remedied within the timelines set out above. Termination is available only as a remedy of last resort, as set out in Clause 2 above.

9. Documentation of Repairs
SIA "BSO GROUP" shall maintain a written record of each warranty repair, including the date, description of the defect, work performed, and date of return. The Business Buyer shall receive a repair completion notice for each repair. Both parties agree to retain repair documentation for the duration of the warranty period plus 12 months.

Late Payment

Invoices are due within the payment period stated on the invoice. In the event of late payment by a Business Buyer, SIA "BSO GROUP" reserves the right to charge statutory interest on overdue amounts in accordance with EU Directive 2011/7/EU on combating late payment in commercial transactions. The applicable interest rate is the European Central Bank's reference rate plus 8 percentage points, accruing from the date payment falls due without the need for a formal reminder. We also reserve the right to recover reasonable debt collection costs.

Force Majeure

Neither party shall be liable for failure or delay in performing its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to: acts of God, war, civil unrest, pandemic, government action, fire, flood, embargo, labour disputes, supplier failure, or disruption to transport infrastructure. The affected party shall notify the other in writing without undue delay. If a force majeure event continues for more than 60 days, either party may terminate the affected order(s) without liability, with a pro-rata refund of any prepaid amounts.

Limitation of Liability — Business Buyers

In contracts with Business Buyers, our total aggregate liability arising out of or related to any single order or event shall not exceed the value of the goods or services supplied under that order. We shall not be liable to Business Buyers for any indirect, consequential, special or punitive damages, including loss of profit, loss of revenue, loss of data or loss of business opportunity, whether arising in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages. This limitation does not apply to liability for fraud, wilful misconduct, or death/personal injury caused by our negligence.

Confidentiality

Each party agrees to keep confidential any non-public business information received from the other party in connection with orders under these Terms ("Confidential Information"), and not to disclose it to third parties without prior written consent. This obligation does not apply to information that: (a) is or becomes publicly available without breach; (b) was already known to the receiving party; or (c) must be disclosed by law or court order, with reasonable prior notice where permitted.

Entire Agreement — Business Buyers

For Business Buyers, these Terms (together with the order confirmation and any separately agreed written terms) constitute the entire agreement between the parties. No terms or conditions submitted by a Business Buyer in a purchase order shall modify these Terms unless expressly agreed in writing by SIA "BSO GROUP".

Partner Dispatch & Direct Fulfilment

Some products available on bstore.eu may be dispatched directly from our trusted supplier or manufacturer partner warehouses to your delivery address. By placing an order, you acknowledge and agree to the following:

• Contract of sale: Your purchase contract is with SIA "BSO GROUP" exclusively, regardless of which party physically dispatches the goods. All rights and obligations under these Terms apply to SIA "BSO GROUP" as seller;
• Sender address: The sender or return address on the parcel may differ from our registered address. This does not affect ownership of the goods or your legal rights;
• Data sharing: To fulfil your order, we will share your name, delivery address, phone number, email address, and order reference with our Fulfilment Partner. This is disclosed in our Privacy Policy and is necessary for the performance of the contract. Fulfilment Partners are bound by GDPR-compliant Data Processing Agreements and may not use your data for any other purpose;
• Warranty and returns: All warranty claims, returns, and complaints must be directed to SIA "BSO GROUP" (info@bstore.eu), not to the Fulfilment Partner. We remain responsible for ensuring your statutory and contractual rights are fulfilled;
• Delivery timelines: Estimated delivery times for direct-dispatch products are stated on the product page. Fulfilment Partner dispatch times may differ from our standard warehouse dispatch times;
• Risk of loss: Risk of loss passes to you upon physical receipt of the goods, regardless of whether dispatch was from our warehouse or a Fulfilment Partner's warehouse.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide Services to you shall be governed by and construed in accordance with the laws of the Republic of Latvia. For Consumers: Any disputes shall be subject to the jurisdiction of the courts of Rīga, Latvia. However, consumers retain the right to bring proceedings before the courts of their country of habitual residence under applicable EU law (Brussels I Regulation (EU) 1215/2012).

For Business Buyers: Any dispute, controversy or claim arising out of or relating to these Terms, or the breach, termination or validity thereof, shall be first referred to good-faith negotiation for a period of 30 days. If unresolved, the parties may elect either: (a) litigation before the courts of Rīga, Latvia; or (b) binding arbitration under the Rules of the International Chamber of Commerce (ICC), with the arbitration seat in Rīga, Latvia, conducted in English or Latvian. The governing law is the law of the Republic of Latvia.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. We will notify you of any material changes to these Terms by email or by a prominent notice on our website before changes take effect. For consumers, material changes to your detriment will not apply to orders already placed before the change. Your continued use of the Services following notification of changes constitutes acceptance of the updated Terms for future orders.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@bstore.eu 
Our contact information is posted below:
BSO GROUP SIA 
info@bstore.eu
Engures Iela 1-2, Jurmala, LV-2016, Latvia
+37124820328 
44103124095
LV44103124095